Customer Satisfaction Questionnaire

We would like to thank you for your interest in A-Plant. Your feedback is important to us and as part of our ongoing commitment to improving customer care and satisfaction we would be grateful if you would take the time to complete the questionnaire below.

By filling in this form you will also be entered into the A-Plant Monthly Prize Draw.

Customer Satisfaction Questionnaire

Complete this section if your feedback relates to a specific A-Plant Hire Order).

A-Plant Hire Contract Number	-
Date of Order
Did you place your order from site yourself, or was it placed centrally on your behalf?	MyselfCentrally
When ordering, were you made aware of additionally A-Plant products and services?	YesNo
Was your order taken efficiently and professionally?	YesNo
Was your order delivered on the agreed date and time?	YesNo
If No, what was the period of delay?	Up to 1 hr 2 to 4 hrs 4 to 6 hrs Other (please specify)
Was your order collected on the agreed date and time?	YesNo
If No, what was the period of delay?	Up to 1 hr 2 to 4 hrs 4 to 6 hrs Other (please specify)
Did you need to call out an engineer during the hire period?	YesNo
If Yes, was the equipment attended to within an acceptable timescale?	YesNo
Do you currently have any other A-Plant equipment on site?	YesNo
Would you recommend A-Plant to others?	YesNo
Will you use A-Plant for your next order?	YesNo
If No, please explain your reasons.
Why did you choose A-Plant for this order?	Product Range Price
	Convenience Service
Other (please specify)
Do you have any additional requirements for :	Tool Hire Plant Hire Specialist Equipment
Other (please specify)