Servicing Our Clients
In 2018, 99% of respondents rated our service as 'excellent' or 'good', demonstrating our commitment to providing excellent customer service.
We have invested heavily in new systems to monitor and record our customer service levels and we have implemented a dedicated Customer Experience Team to drive the right behaviours across the company.
Over a 12 month period, our Customer Experience Team distributed in excess of 17,000 emails to ensure that customers were dealt with efficiently. Our responsiveness to customers is critical in a business where 70% of orders are placed for delivery within 24 hours.
Complaint resolution also forms a key part of our customer service approach, providing front line teams with skills and knowledge to manage customer issues as they arise.
- 99% of respondents rated our customer service as ‘excellent’ or ‘good’
- £150m invested in new equipment annually since 2014
- A-Plant Guarantee
- A-Plant Customer Training