Customer Service Advisor - Birmingham

Job Reference: 26151

  • Job Category: Hire Controller

As the UK's leading equipment rental company, with 185+ Service Centres nationwide and 3,600 dedicated employees, it's fair to say we pride ourselves on providing excellent service to our 30,000 customers. We offer years of expertise, certified training, a range of added value services and most importantly, a total commitment to ensuring safety at all times.

If you want to work for a company who are fast becoming THE employer of choice in the rental industry and who can offer you great career progression, then apply NOW!!!

Please note applications via agencies will not be considered.

  • Location: West Midlands
  • Closing Date: 21/06/2019
  • Package: Market Rate

Job overview

Are you a fantastic communicator who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities?

Read on, we may have just the job you are looking for!

You may have heard of A-Plant but did you know that we are part of the FTSE 100 company Ashtead Group plc, the second largest equipment rental company in the world? We are continuing to experience an exciting period of company growth, so it's a great time to join our friendly team based in the Volker Service Centre, where you will play a key role in our commitment to "Deliver Service Excellence".

Roles and responsibilities

On a day-day basis you'll be responsible for managing all customer orders for Volker, one of A-Plant's large national accounts. You'll be based in a mixed office with Volker and A-Plant Staff, at A-Plant in Birmingham, New Summer Street and be an ambassador for out "Customer First" culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued.

You'll build great working relationships and product knowledge which you will use to translate your customers' requirements into the rental products and services that meet their needs. It will be your role to manage the hire contract administration and ensure that this is completed in a timely and accurate manner. Naturally you will be a great co-ordinator, who enjoys planning and organising and working in a busy but friendly team environment.

Skills required

If you join us we'll provide you with a comprehensive company induction and training programme and work with you to identify your personal development needs.

What you will need to bring to the role from day one:

  • Prior experience in a role where you can demonstrate exceptional customer service skills
  • Able to work as part of a team, supporting colleagues
  • Flexible and self-motivated, you'll take the initiative and be focused on continual improvement
  • Great communication skills - both verbal and written
  • Effective administration, planning and organisation skills with strong addition to detail to accuracy
  • Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
  • Previous experience in the hire or construction industry would be advantageous but not essential


The normal working week is 40 hours over Monday - Friday, with work patterns between the hours of 07:30 am and 5:00 pm.

The package includes a competitive salary and a flexible rewards package, life assurance and a great Company pension scheme.