Hire Controller (Traffic Management) - Stowmarket

Job Reference: 26290

  • Job Category: Hire Controller, Support Services

As the UK's leading rental company, with 190+ Service Centres nationwide and over 3,700 dedicated employees, it's fair to say we pride ourselves on providing excellent service to over 30,000 customers. We offer years of expertise, certified training, a range of added value services and most importantly, a total commitment to ensuring safety at all times.

If you want to work for a company who are fast becoming THE employer of choice in the rental industry and who can offer you great career progression, then apply NOW!!

Please note applications via agencies will not be considered.

  • Location: London South & South East
  • Closing Date: 19/07/2019
  • Package: Market rate

Job overview

Are you a fantastic communicator who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on, we may have just the job as Hire Controller that you are looking for!

You may have heard of A-Plant Hire but did you know that we are part of the FTSE 100 company Ashtead Group plc, the second largest equipment rental company in the world? We are continuing to experience an exciting period of company growth, so it is a great time to join our friendly team based in the Freedom Group Stowmarket Office, where you will play a key role in our commitment to 'Deliver Service Excellence'.

Roles and responsibilities

As a Hire Controller, you will be responsible for managing all customer orders for Freedom Group, one of A-Plants large national accounts. You will be based in the customers offices working alongside other Freedom hire team colleagues and be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed.

You will build great working relationships and product knowledge which you will use to translate your customers requirements into the rental products and services that meet their needs. It will also be your role to manage the hire contract administration and ensure that this is completed in a timely and accurate manner. Naturally you will be a great co-ordinator, who enjoys planning and organising and working in a busy but friendly team environment.

If you have traffic knowledge/experience this would definitely be advantageous, as you will be arranging the hire of temporary traffic lights, dealing with our Traffic Contact Centre in Kemble to arrange surveys, CAD drawings, Council Permission applications etc. as well as our depot network throughout the UK.

Skills required

If you join us we’ll provide you with a comprehensive company induction and training programme and work with you to identify your personal development needs.

What you will need to bring to the role from day one:

  • Prior experience in a role where you can demonstrate exceptional customer service skills
  • Able to work as part of a team, supporting colleagues
  • Flexible and self-motivated, you’ll take the initiative and be focussed on continual improvement
  • Great communication skills – both verbal and written
  • Effective administration, planning and organisation skills with strong attention to detail and accuracy
  • Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
  • Previous experience in the hire or construction industry and traffic knowledge would be advantageous, but not essential


The normal working week is 40 hours over Monday – Friday, with work patterns between the hours of 7:30 am and 5:00 pm.

The package includes a competitive salary and a flexible rewards package, life assurance and a great Company pension scheme.