Customer Service Executive - Walsall Wood
Job Reference: 26488
As the UK's leading rental company, with 190+ Service Centres nationwide and over 3,700 dedicated employees, it's fair to say we pride ourselves on providing excellent service to over 30,000 customers. We offer years of expertise, certified training, a range of added value services and most importantly, a total commitment to ensuring safety at all times.
If you want to work for a company who are fast becoming THE employer of choice in the rental industry and who can offer you great career progression, then apply NOW!!
Please note applications via agencies will not be considered.
Are you an experienced Customer Service Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the job you are looking for!
You may have heard of A-Plant Hire but did you know that we are part of the FTSE 100 company Ashtead Group plc, the second largest equipment rental company in the world? We are continuing to experience an exciting period of company growth, so it’s a great time to join our 30+ strong team at our friendly Customer Service Centre in Walsall Wood, where you will play a key role in our commitment to “Deliver Service Excellence”.
Roles and responsibilities
This role will deliver optimum customer service through effective management of inbound and outbound calls to our regional customers.
You’ll build great working relationships and product knowledge which you will use to translate your customers’ requirements into the rental products and services that meet their needs, whilst also maximising sales opportunities. You’ll be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued.
It will also be your role to manage the hire contract administration and ensure that this is completed in a timely and accurate manner. Naturally you will be a great co-ordinator, who enjoys planning and organising and working in a busy but friendly team environment.
If you join us we’ll provide you with a comprehensive company induction and training programme and we’ll work with you to identify your personal development needs and career progression plan.
What you will need to bring to the role from day one:
- Previous experience in a customer service role, preferably within a call centre environment
- Good working knowledge of the construction and/or plant hire industry would be an advantage
- Able to work as part of a team, supporting colleagues
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
- Great communication skills – both verbal and written
- Effective administration, planning and organisation skills with strong attention to detail and accuracy
- Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
The normal working week is 42.5 hours over Monday – Friday, with work patterns between the hours of 7:30 am and 5:00 pm.
The package includes a competitive salary and a flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme.