Customer Services Coordinator - Chesterfield

Job Reference: APH007450

  • Job Category: Hire Controller

As the UK's leading equipment rental company, with over 165 Service Centres nationwide and 3,600 dedicated employees, it's fair to say we pride ourselves on providing excellent service to our 30,000 customers. We offer years of expertise, certified training, a range of added value services and most importantly, a total commitment to ensuring safety at all times.

If you want to work for a company who are fast becoming THE employer of choice in the rental industry and who can offer you great career progression, then apply NOW!!!

Please note applications via agencies will not be considered.

 

  • Location: Chesterfield
  • Closing Date: 08/12/2017
  • Package: Market Rate

Job overview

A Customer Services Coordinator is required to join one of your UK's leading hire equipment organisation. We form part of Ashtead Group which is a FTSE 100 and can offer you excellent training opportunities with great scope for progression, supporting you throughout your career.

Roles and responsibilities

  •        The role will be primarily working on the customer service hire desk where you will be striving to exceed customer expectations. You will be responsible for promoting a range of ancillary services and benefits to customer.
  •        Ensure networks of relationships are established with key A-Plant colleagues who can support the client relationship and provide a platform for growth.
  •        You will be required to build effective customer relationships and resolve customer issues promptly and satisfactorily.
  •        You will also adhere to and promote compliance with current H&S legislation and Company specific health, safety and environmental policies and procedures.

Skills required

To be considered for this role, we’re looking for someone who –

  •        Qualified or willing to undertake an NVQ qualification Level 2 in Customer Services
  •        You will be customer focused and possess excellent administration and organisation skills
  •        Excellent telephone and face to face communication skills
  •        Working knowledge of Microsoft would be desirable
  •        Previous experience in an administrator/ coordinator role is required. 

 

Benefits

In return, we can offer a competitive salary, generous holiday allowance, life assurance and inclusion into the Company pension scheme.